Last updated: July 26, 2025

1. Who are we?

Crazy Guitars is responsible for the processing of personal data as shown in this privacy statement. Our contact details:

2. What data do we collect?

We process your personal data when you use our webshop or contact us. This includes:

  • First and last name
  • Address details
  • Email address
  • Phone number (if provided)
  • Payment details
  • IP address and browser data
  • Order history

3. What do we use your data for?

We use your data for the following purposes:

  • Processing your order and payment
  • Sending updates about your order
  • Customer service and return handling
  • Complying with legal obligations (such as tax administration)
  • (If applicable) sending a newsletter (only after registration)

4. How long do we keep your data?

We do not keep your data longer than necessary:

  • Order and invoice data: 7 years (fiscal retention obligation)
  • Customer data: up to 2 years after last contact
  • Email communication: maximum 1 year

5. Sharing data with third parties

We only provide your data to third parties if this is necessary for the execution of our services, such as:

  • Payment services (e.g., Mollie, Stripe)
  • Logistics partners (PostNL, DHL, etc.)
  • Hosting or e-commerce platform (Shopify, WooCommerce, etc.)

We conclude a processor agreement with all processors.

6. Cookies and tracking

Our website uses functional and analytical cookies. When using tracking cookies or marketing cookies, explicit consent is requested through a cookie banner.

7. Your rights

You have the right to:

  • Access to your personal data
  • Correction or deletion of your data
  • Restriction or objection to processing
  • Data portability

Requests can be submitted via info@crzgtrs.com. We respond within 30 days.

8. Complaints

If you have complaints about the processing of your personal data, you can contact us via info@crzgtrs.com. You also have the right to file a complaint with the Dutch Data Protection Authority via https://autoriteitpersoonsgegevens.nl/.